How can we help?
Email our team about your workspace, your setup or anything you can't find in the docs. Tell us your organisation and region, and we'll get back to you.
Guides for common questions.
- Getting startedThe product areas, and the three steps to your first insight.
- Install the snippetAdd the web snippet, find your project key and check events arrive.
- JavaScript libraryIdentify users, capture custom events and let visitors opt out.
Quick answers.
I've signed up. When can I use my workspace?
New accounts are reviewed before the workspace opens, so we can confirm your region and setup. You'll receive an email as soon as your account is approved. If you've been waiting longer than you expected, email support and we'll check on it.
How do I reset my password?
On the app's sign-in page, choose the option to reset your password and enter your work email. We'll email you a link to set a new one. If the email doesn't arrive, check your spam folder, then contact support.
How do I add a custom tracking domain?
In the app, open Settings → Managed reverse proxy, add a subdomain of your site, and create the CNAME record it shows. Once the domain is verified and its certificate is issued, update your snippet. The custom tracking domain guide in the docs walks through each step.
Where is my data hosted?
Each workspace is hosted in the region chosen at signup. Workspaces in our Australian region, at app.myjourneyanalytics.com, store their data in Sydney, Australia. Our subprocessors page lists the providers involved.
To learn how we handle personal information, read our Privacy Policy.