My Journey Analytics docs
Guides for setting up My Journey Analytics, sending your first events and getting the most from each part of the product.
My Journey Analytics brings the tools for understanding customer journeys into one workspace. Every tool reads the same events, so a number in a chart is always one click away from the people and sessions behind it.
Start here
- Install the web snippet on your website.
- Check that events are arriving in your project.
- Identify your users and add the custom events that matter to your business.
Product areas
| Area | What it answers |
|---|---|
| Product analytics | What people do: trends, funnels, retention and paths. |
| Web analytics | Where visitors come from, what they view and how long they stay. |
| Session replay | How a visit actually looked, click by click. |
| Heatmaps | What gets attention on a page, and what is missed. |
| Funnels | Which step of a journey loses people, and who they are. |
| Error tracking | Which errors break the journey, and how many people they affect. |
| Feature flags | Who sees a feature, rolled out gradually and switched off instantly. |
| Experiments | Whether a change improves the goal you care about. |
| Surveys | What people think, asked at the moment it matters. |
Guides for every area are on their way. If the help link you followed lands on a "coming soon" page, our support team can answer the question directly.
Going further
- The JavaScript web library: identifying users, custom events and opt-out.
- Custom tracking domain: send events through your own domain.
Can't find what you need? Contact support