Plan and billing
See your plan and payment status, manage billing, add or request add-ons, and what the plan messages in the app mean.
Your plan and billing live in one place: Settings → Organization → Billing.
Your plan
The page shows:
| Item | What it shows |
|---|---|
| Plan | Your plan's name and price, or No plan yet. |
| Billing | Monthly or Annual. |
| Payment status | Paid, Payment pending, Past due, Canceled, or Invoiced when we bill you by invoice. |
| Next renewal | When your subscription next renews, when you have one. |
The standard plans are Essentials, Growth and Enterprise. See pricing for what each includes, and Hive for the Hive features in each.
Manage billing
Select Manage billing to open our secure billing portal. There you can update your card, download invoices or change your subscription.
Only organization admins can manage billing. For other members the button says "Only organization admins can manage billing".
When the billing portal isn't available for your account, for example when we bill you by invoice, the page shows Contact sales instead. To change your plan or billing details, email the address shown on the page.
Add-ons
Add-ons switch on a feature that isn't part of your plan. The Add-ons section lists the add-ons available on your plan, each with its price and status:
| Status | Meaning |
|---|---|
| Not added | You don't have it. |
| Requested | You asked for it, and we're setting it up. |
| Active | It is on for your organization. |
| Canceled | The add-on was canceled. |
The standard add-ons are:
| Add-on | Price | Plans |
|---|---|---|
| Hosted server-side Tag Manager | From US$250 a month per container | Growth and Enterprise |
| Error tracking | From US$150 a month | Every plan |
When your plan already includes a feature, its add-on says "Your plan already includes this."
Add or request an add-on
What you select depends on the add-on:
- Add to plan adds it to your subscription straight away, and you see "Add-on added". If you don't have a card subscription yet, you go to checkout first. Back on the page, it says "Thanks! Your add-on switches on as soon as the payment is confirmed."
- Request sends us a request, and you see "Request sent. We'll be in touch shortly." We set it up and confirm the price with you.
For an add-on sold per unit, such as hosted containers, enter how many you need before you add it. To change the number later, enter the new number and select Update quantity.
To stop an add-on, select Cancel. To withdraw a request we haven't set up yet, select Withdraw request.
Only organization admins can change add-ons. For other members the buttons say "Only organization admins can change add-ons".
What the plan messages mean
When something isn't part of your plan, the app says so where you would use it.
| Message | What it means | What to do |
|---|---|---|
| Not included in your plan, "Contact us to add it to your plan." | Your plan doesn't include this feature. | Select Contact us to email us. The email names the feature. |
| "Not included in your plan. Contact us to add it." | The same, shown in a table or next to a setting. | Select the message to email us. |
| A button that says the feature "is not included in your plan", such as "Hive Setup is not included in your plan" | Your plan doesn't include what the button does. | Contact us to add it, or change your plan. |
| Add-on, with its price, for example "Add-on, from US$250 / month per container" | This feature is an add-on you can add from Billing. | Select View add-on to open Settings → Organization → Billing with the add-on highlighted, then add or request it. |
| Add-on requested, "We've got your request and will be in touch shortly." | You have already asked for this add-on. | Nothing; we'll be in touch. |
| Add-on, contact us, "This is an add-on. Contact us to add it to your plan." | This feature is an add-on that isn't listed under Add-ons for your plan. | Select Contact us. |
| You've reached your plan's limit, "Your plan's limit is … Contact us to raise it." | You are using all of what your plan allows, for example monitored sites in Hive. | Remove something you no longer need, or contact us to raise the limit. |
Some messages come from the action you tried, and name the feature and our email address, for example "GA4 forwarding isn't included in your plan. Contact … to add it." or "Error tracking is an add-on (From US$150 / month) that isn't on your plan. Add it from Settings > Organization > Billing, or contact …".
Billing emails
Organization admins receive these emails, each with a link to Settings → Organization → Billing:
| When | |
|---|---|
| Your My Journey Analytics payment didn't go through | A payment failed. Update your payment details under Manage billing to keep your account running. |
| Your My Journey Analytics subscription has ended | Your subscription was canceled. |
For the emails you receive when you sign up, see Sign up.
Can't find what you need? Contact support