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Sign up

Create your My Journey Analytics account, choose a plan, pay, and what each screen and email after sign-up means.

Signing up creates your account and your organization. Every Sign up button on our website opens the app's sign-up page. A plan's button on the pricing page opens it with that plan already chosen.

1. Get started

  1. Enter your Email and select Continue. Or choose one of the accounts under or sign up with.
  2. If someone has already invited you to their organization, you see You've already been invited. Select Resend invite email to get the invite link again, or I'd rather create my own organization to carry on signing up.

To join a teammate's organization, use the invite link they sent you rather than signing up. If you already have an account, select Log in →.

2. Secure your account

Choose how you will log in:

  • Sign up with a passkey, or
  • a Password. The strength meter shows when it is strong enough.

Select Create account. By creating an account, you agree to our Terms of Service and Privacy Policy.

3. Tell us about yourself

Fill in:

  • Your name;
  • Organization name, your company or team;
  • What is your role?;
  • Where did you hear about us?, which is optional.

When plans are offered at sign-up, select Continue to choose one. Otherwise this step also asks for your Website, Expected events per month and Anything we should know?, all optional, and you select Create account.

4. Choose your plan

You can change plans later.

  1. Choose Monthly or Annual billing. A plan that is billed monthly only says so, and Annual can't be chosen for it.
  2. Select a plan. Each plan shows its price, and how your account goes live.
  3. Optionally, fill in your Website, Expected events per month and Anything we should know?.
  4. Select Continue to payment, or Create account for a plan without payment.
The plan saysWhat happens
"Pay securely by card, then your account goes live."You pay at checkout next. Some accounts are also reviewed by our team after payment.
"Your account is ready straight away."You go straight into the app.
"We review new accounts before they go live."Our team reviews your account first.

Pay at checkout

Continue to payment opens our secure checkout. Enter your card details there and pay. Checkout then brings you back to the app.

While you wait

Until your account is live, logging in shows one of these screens. Each shows your plan and how it is billed, and has Log out.

ScreenWhat it meansWhat to do
Payment receivedYou've paid, and we're confirming your payment with our payment provider. This usually takes a few seconds.Select Check again.
Complete your paymentYour account is set up, and goes live as soon as your payment goes through. If you left checkout before paying, it says the payment wasn't completed.Select Complete payment to return to checkout.
Your account is being set upOur team is reviewing your account. We confirm your hosting region and plan, then email you as soon as it is ready.Wait for our email, then log in and add tracking to your website.
Your organization has been deactivatedOur team has turned the account off.Email support, using the address on the screen.

Once your account is live, logging in takes you into the app.

The emails you receive

EmailWhen
Welcome to My Journey AnalyticsYour account went live straight away. Log in and add tracking to your website.
We're setting up your My Journey Analytics accountYour account is waiting for our review. We email you again as soon as it is ready.
Complete your My Journey Analytics sign-upYour account is waiting for payment.
Payment received: your account is almost readyYou've paid, and your account is waiting for our approval.
Your My Journey Analytics account is readyWe approved your account, or your payment activated it. Log in to get started.

Billing emails after that, such as a failed payment, are described in Plan and billing.

Next steps

Can't find what you need? Contact support